| Susan
Leys
- President,
Critical Success Strategies, LLC
- Consultant,
Facilitator and Trainer for Hospitals and Healthcare
Organizations
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Susan A. Leys M.Ed.,
B.C.E.T.S. Susan Leys' career in healthcare
spans 15 years and includes patient care, program
development, organizational development, consulting
and coaching. She has presented lectures to healthcare
professionals, organizations and schools on topics
consisting of stress management, teamwork, and
performance enhancement. Additionally, Susan has
assisted healthcare organizations with the development
of skills to triage, assess and disposition patients
presenting to Emergency Departments and acute
care settings with behavioral health symptoms
and illnesses in a manner that enhances care and
collaboration across levels of care.
Susan specializes in coaching RN's, physicians
and counselors who want to optimize their performance,
communication and coping strategies in fast-paced,
critical situations. An avowed "crisis clinician",
Susan has combined her love of healthcare with
her desire to help those who work hard at saving
lives and assisting patients with the care, knowledge
and skills to manage their medical illnesses.
In addition to her professional skills, Susan
is also a member of the American Academy of
Experts in Traumatic Stress, The International
Critical Incident Stress Foundation, the American
College of Healthcare Executives and was recently
accredited by the Institute for Independent
Business International. She is the President
of Critical Success Strategies, LLC, a healthcare
consulting firm offering innovative strategies
for excellence in healthcare.
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Workshops, Presentations
and Seminar Topics
Stress Less / Dream Team: Creating Compassionate,
Collaborative Clinical Teams in Fast-Paced Healthcare
Environments
This presentation educates clinical
teams on the communication skills and defenses used
by healthcare professionals in hospital systems. It
also provides information and skills on how to utilize
defeneses effectively and enhane relationships when
communicating with patients and family members in acute
care environments.
Stress Management and Burnout for Healthcare
Professionals
This presentation defines and identifies
the physical and emotional signs and symptoms of stress
and the progression towards burnout. This presentation
encourages participants to work collaboratively in understanding
the nature of stress and identifying coping skills to
manage their stress effectively.
Triage, Assessment and Disposition of Patients
with Behavioral Health Illnesses and Symptoms in Emergency
Departments
Provides healthcare teams with educational
(assessment and treatment information) for patients
presenting to Emergency Departments with behavioral
health illnesses and symptoms in a manner which decreases
the time-in-department for patients while enhancing
collaboration and communication across levels of care.
K.A.I.P.O. - A Model for Addressing Patient
Aggressiveness in Acute Healthcare Environments
The acronym K.A.I.P.O. stands for Knowledge,
Assessment, Intervention, Perception and Opportunity
and assists healthcare professionals with solution-focused
knowledge, assessment and intervention with patiets
in acute healthcare environments. Once the interventions
have taken place, the clinical team is encouraged to
address the perceptions of their intervention to determine
if further intervention is needed or, if not, look for
opportunities to provide better care based on their
evaluation of the events which took place. This model
assists hospitals with decreasing violent situations
as well as enhancing team cohesiveness and retention.
It incorporates ATSM in the evaluation process.
Assisting Children and Adolescents
with Managing Stressful Events
This program educations parents on
how to educate and assist children and adolescents who
may have experienced traumatic events. The program encourages
participation from parents and students about their
experiences and utilizes information and research which
considers the age and developmental issues of the children
and adolescents affected.
Following
is a list of organizations with whom Susan Leys has
interviewed, consulted or trained:
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Department of Health
and Human Services
Frederick County Public Schools
Hackettstown Regional Medical Center
Jefferson Memorial Hospital
Montgomery County Crisis Center
National Association of Social Workers
Prince Georges County Public Schools
Shady Grove Adventist Hospital
St. Vincents Hospital at Westchester
The Center for Psychiatry at Holyoke Hospital
Washington Adventist Hospital
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